Privacy Policy
Effective Date: 11/07/25
At Duo Milia Design, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard the data you provide when interacting with our website or services.
Information We Collect
We may collect and process the following types of personal data:
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Contact information (e.g. name, email address, phone number) when you submit an enquiry or complete a form
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Project details you choose to share with us when requesting a design consultation
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Technical data such as IP address, browser type, and pages visited (via cookies and analytics tools)
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Correspondence between you and Duo Milia Design, including emails or messages
How We Use Your Information
We collect your data in order to:
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Respond to enquiries and provide design services
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Schedule consultations and manage client projects
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Improve our website and user experience
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Send occasional updates or promotional offers (only if you’ve opted in)
We will never sell or rent your data to third parties.
Legal Basis for Processing
We process your information under the following lawful bases:
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Your consent, when you actively submit a form or sign up for updates
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Our contractual obligation, when we provide a service or prepare a quote
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Our legitimate interests, to operate and improve our business
How We Store & Protect Your Data
We take appropriate security measures to protect your data, including secure hosting, encrypted devices, and restricted access to personal information.
Your data is stored only for as long as necessary to fulfil the purpose for which it was collected, or to meet legal or regulatory obligations.
Sharing Your Information
We may share limited information with trusted service providers (e.g. email platforms or website analytics tools) solely to help operate our business. These third parties are required to keep your data secure and confidential.
Your Rights
Under UK data protection law, you have the right to:
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Access the personal data we hold about you
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Request correction or deletion of your data
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Withdraw consent at any time
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Object to how we process your data
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Lodge a complaint with the ICO (Information Commissioner’s Office)
To exercise any of your rights, please email: customercare@duomilia.co.uk
Cookies
Our website uses cookies to analyse traffic and enhance user experience. You can choose to accept or decline cookies through your browser settings.
Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
For any questions regarding this policy or how we handle your data, please contact:
Duo Milia Design
Email: customercare@duomilia.co.uk